Welcome!

I am an Assistant Professor at The University of Hong Kong (HKU) Business School. My research investigates how organizations can be more resilient when facing disruptions in their environment, with a particular focus on the healthcare industry. Before joining HKU, I was a postdoctoral researcher at Columbia Business School, working with Carri Chan. I earned a PhD from Questrom School of Business, Boston University, advised by Anita Carson.

News

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[05/15/26] Honored to receive the M&SOM Meritorious Service Award for the second consecutive year!

[05/13/26] Excited to present our paper, Use of Chemical Restraints in U.S. Nursing Homes, at the 2026 MSOM Healthcare SIG at Harvard Business School.

[03/23/26] Our paper, Cancer Screening Outreach Guided by Machine Learning, is published in M&SOM!

[06/28/25] Our paper, ML-guided Cancer Screening, was awarded an honorable mention at the 2025 MSOM Practice-Based Research Competition!

[05/15/25] I am humbled to be a recipient of the 2024 M&SOM Meritorious Service Award!

Research

Working Papers

  1. First, Do No Harm: Do Staffing Shortages Drive Abuse and Malfeasance in US Nursing Homes? with Jong Myeong Lim, and Ken Moon. Major revision at Manufacturing & Service Operations Management.

    • Selected to present at MSOM Healthcare SIG 2026
    • Media: MarketWatch

  2. Time to Recover Market Share: A New Metric of Supply Chain Resilience. with Anita Carson and Rena Conti.

    • Selected to present at Empirical Workshop in Operations Management 2023 (Wharton School)
    • Selected to present at MSOM Supply Chain Management SIG 2024

  3. The Impact of Senior Living Facilities on Medicare Spending. with Ann Bartel, Carri Chan, Patrick Wu, and Fanyin Zheng. Major revision at Management Science.

Peer-reviewed Journal Papers

  1. Cancer Screening Outreach Guided by Machine Learning: The Benefits of Proactive Care. with Carri Chan, Keith Boell, Elliot Mitchell, Abdul Tariq, and David Vawdrey. Manufacturing & Service Operations Management, 2026.

    • Honorary Mentions, 2025 MSOM Practice-Based Research Competition
    • Winner, 2025 POMS College of Healthcare Operations Management Best Paper Award
    • Selected to present at MSOM Healthcare SIG 2025
    • Selected to present at the Durham Early Career Scholars Workshop 2025

  2. Linking Medication Errors to Drug Shortages: Evidence from Heparin Supply Chain Disruption Caused by Hurricane Maria. with Anita Carson and Rena Conti. Manufacturing & Service Operations Management, 2025.

  3. Stockpiling at the Onset of the COVID-19 Pandemic: An Empirical Analysis of National Prescription Drug Sales and Prices. with Anita Carson, Erin Fox, and Rena Conti. Management Science, 2024.

    • Finalist, 2022 POMS College of Healthcare Operations Management Best Paper Award

Others

  1. Building Resilience into US Prescription Drug Supply Chains. with Rena Conti, Marta Wosińska, Ozlem Ergun, Wallace Hopp, and Erin Fox. Health Affairs Forefront, 2023.